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We use strictly necessary cookies in our Products to ensure the reliable operation in the live setting.

What are cookies

Cookies are small text files that are placed on the user’s computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site or product. 

Cookies can be “persistent” or “session” cookies.

We may use persistent cookies or session cookies in our products, as follows:

Persistent Cookies

Persistent cookies remain stored on the user’s device for a limited period after the session ends. Within the product, they are used exclusively for technical purposes, such as supporting load balancing and session stickiness across servers (e.g., AWSALB, AWSALBCORS). These cookies are required to ensure the stability and proper functioning of the product.

Session Cookies

Session cookies are temporary and are deleted once the user logs out or the browser is closed. Within the product, they are used to maintain active user sessions (JSESSIONID), to identify the server handling the request (serverid), and to enable the correct display of the interface in the chosen language (i18next). These cookies are necessary for session management, routing of requests, and ensuring a consistent user experience.

Which cookies we use and why

The table below explains the cookies we use and why we use each of them.

Cookie Type Purpose Duration
JSESSIONID Session Maintain user session on the servers. Session
serverid Session Identify the actual server handling the request. Session
AWSALB Persistent

Set by the AWS load balancer.
Handling session stickiness.

1 week
A new value is set on each response.
AWSALBCORS Persistent

Set by the AWS load balancer.
CORS compatible cookie for handling session stickiness

1 week.
A new value is set on each response.
i18next Session Set by 3rd party javascript library i18n. Used for user interface localization purposes. Session

You can set up the browser options to stop the computer accepting cookies or to prompt them before accepting a cookie. If You do not accept the product cookies however, you may not be able to use the product in full, access all features and some features of this product may not work correctly. To ensure the best experience and full functionality of our product, we recommend accepting cookies.